The vast majority of products available are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.
To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.
Canadian Returns
Canadian Orders are eligible for a return or exchange subject to the above conditions. Eligible returns and exchanges will not be refunded the cost of shipping on the original order. Duties and taxes paid on the original order must be must be refunded through the Canadian Border Services Agency (CBSA). A link to the required B2G form and CBSA instructions to request a refund of duties and taxes is below.
International Orders
International orders are not eligible for return or exchange, unless in the case of manufacturer defect or error.
Return Procedure
- Contact us at (800) 992-9549
- Our Customer Specialists will provide you with an RA#, and email you detailed return instructions.
- Clearly write and/or affix the RA# on the package and return to the address specified in the email.
- Unless the return is due to manufacturer defect or our error, the customer is responsible for return shipping costs. For your convenience, we can sometimes offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount.
- The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. We will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.
Defective Items
If you receive an item that is broken or defective, We will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.
Restocking Fees
Certain products require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.
Non-Returnable Products
Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or our error, these items may be returned for credit.
“Large Print” Disclosures
Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.
We will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.
Returns FAQ
How do I return an item?
Contact Customer service at (800) 992-9549. We will provide you with an RA#, which is required for all returns, and email you detailed return instructions.
Can I exchange an item?
Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard returns procedure.
Will I have to pay a restocking fee?
Most products do require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.
Who pays for return shipping costs?
If the return is due to manufacturer defect or Performance Auto error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, we encourage you to take advantage of our discounted return shipping labels. Ask your Operator for details.
What should I do if I received the wrong item?
First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.
If the numbers do not match, we may have shipped the wrong part number. Just call us at (800) 992-9549. We’ll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.
If the numbers do match, you may have ordered the incorrect part number. Once again, please call us at (800) 992-9549. We’ll process your return and exchange the item for the correct part (if available).